FAQ's

  • What size shall I buy?

    Here are our size guides that should help you choose the correct size.

    AgeWeightHeight (cm)
    kglbs
    NewbornUp to 4.5kgUp to 10lbsUp to 56cm
    0-3 monthsUp to 6.5kgUp to 14lbsUp to 62cm
    3-6 monthsUp to 8kgUp to 18lbsUp to 68cm
    6-9 monthsUp to 9.5kgUp to 21lbsUp to 74cm
    9-12 monthsUp to 10kgUp to 22lbsUp to 80cm
    12-18 monthsUp to 11kgUp to 24lbsUp to 83cm
  • How should I wash my Natures Purest products?

    Please refer to individual sew-in labels as some products have specific instructions or are sponge-clean only, but where washable, the following rules apply:

    Use only non-biological powder.

    Maximum temperature 40, but to save energy if it's not dirty, wash at 30.

    Do not tumble dry. (However we recommend tumble drying bamboo blankets after washing to soften them)

    We recommend that you don't mix your Natures Purest wash with other fabrics.

    • How Do I Apply My Discount Code

      Please enter your code in the discount code box, this appears in your bag before you get to the checkout.

    • Are the toys safe for a baby to put in it's mouth?

      Yes, the fact that the toys are made from naturally coloured cotton means that there are no nasty chemicals or dyes in the fabric. For more information about naturally coloured cotton, please see the about us section of our website. All our toys are tested to the highest UK safety standards.

    • Can you recommend a toy for a very small baby?

      We recommend the tag on toys as they can be attached to a car-seat, stroller bar etc, meaning that the baby can explore them without them being dropped on the floor! They are also small enough for tiny hands to grasp.

    • Do your products come in other colours?

      We only use cotton in the colours it naturally grows in: cream, green and brown. In order for it to be truly pure and totally organic we choose not to dye our fabrics. We have introduced the So Sweet & So Cute range which, by popular demand, features some pink and blue embroidery. This is sewn onto the cream naturally coloured cotton so that all the afbric touching the child's skin remains the same. Our new knits also offer colour in the form of mink, grey, pink and blue, as does our My First Friend range with grey and burnt orange. All dyes used for these have been certified by Oeko-Tex 100 meaning they are safe. For more information about naturally coloured cotton, please see the about us section of our website.

    • What would make a good Christening gift?

      The Hug Me Bear or Natalie, Naomi or Nathan ragdolls would be great as they are sure to become a favourite toy which is treasured for years. Most items in the Pure Love range come in a gift box with a cut out heart which can be re-used as a keep sake box - these all make a lovely gift for both the parents and baby to enjoy.

    • Is the moses basket treated with a fire retardant?

      Yes, we are required by UK law (Schedule 2 Part 1 Furtniture & Furnishing (Fire)(Safety) Regulations 1988) to treat the moses basket. The FR treatment is only on the padded polyester liner which is covered by the cotton dressing and is therefore not in contact with the baby.

    • What is the moses basket mattress made of?

      The mattress is made of polypropylene & is covered in a non-woven polyester fabric.

    • Do you ship internationally?

      Yes, you can place international orders online and we ship Worldwide (excluding East Asia which is serviced by Natures Purest Hong Kong). You can also contact us by e-mail, hello@naturespurest.co.uk or telephone customer services on +44 (0)116 279 3536 between 10am and 4pm Monday to Saturday.

    • How do I make a complaint?

      We hope that you're pleased with the purchase you've made from Natures Purest, and that you'll never have reason to complain - but if there's something you're not happy with, we'd like you to tell us about it so that we can try to put matters right.

      Contact us straight away

      Our main point of contact is; Natures Purest, The Barn, 29 High Street, Kibworth, Leics LE8 0LG. Telephone +44 (0)116 279 3536

      The phone line is manned between 10.00hrs and 16.00hrs Monday – Saturday and we will try to resolve your complaint whilst you are on the phone.

      If calling out of hours please leave a voicemail message and include your name, contact number and/or email address and reason for calling in the message and a member of our team will contact you as soon as possible. Alternatively, please email us at hello@naturespurest.co.uk

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